All fees are due in advance. FeatherHill will not activate any unpaid accounts for any reasons. Customer support fees are billed at hourly rate and should be paid in advance. Customer agrees to pay all calculated fees according to his or her order form submission.
All credit card payments are charged automatically on the anniversary of the date of service initiation each month. Our automated system will charge the credit card that has been submitted on the order form and will notify customers of the charge status through e-mail. It is your duty to ensure up to date credit card information in our system. In the event of declined credit card transaction, $5 billing convenience charge will be applied to the next credit card transaction. WebRunners billing team will notify you of your failed credit card transaction and work with you to resolve your payment issue. If you do not respond within the next 48 hours after the failed charges notification, we will proceed with service suspension and / or disconnection.
All non credit card payments are also due on the anniversary of the date (Due Date) of service initiation of each month or on the last day of your contract period.
For instance, if you start your service on March 16th for a monthly payment of $100, your payments will be as follows:
First Month: $100 (March 16 – April 16)
Second Month:$100 (April 16 – May 16)
Third Month: $100 (May 16 – June 16)
All fees shall be due from Customer in advance and shall be received by FeatherHill on or before the (“Due Date”) for the preceding month of service. Not receiving an invoice from FeatherHill prior to Due Date is not grounds for delay of payment. This document will suffice as an invoice for the term of this agreement. If payment is not received within three (3) days AFTER the Due Date, FeatherHill, may at its sole discretion, suspend or disconnect services to Client’s Web Site, Server or Equipment without prior notice and without any liability to FeatherHill. If your account is suspended or disconnected, FeatherHill may impose a late fee of $25/account, reactivation fees may also apply; these fees are based on the type of service. If your services are suspended or disconnected: In no event shall the Company be liable to the Client for any direct, indirect, special or consequential damages or lost profit arising out of or related to suspension or disconnection of services for non payment. Other grounds for suspension or disconnection of services: Failure to maintain current account information, failure to return signed contract (where applicable), failure return credit authorization form.
FeatherHill IT accepts Visa, MasterCard, Discover, American Express, PayPal personal / business check, cashier’s check, money order, wire transfer, and international money order.
Dedicated Server orders will be setup within 24 hours after the receipt of full payment. In the event that an order shall take longer than 24 hours to setup, we will inform you of the estimated setup time. Start of service may vary due to custom hardware or software availability.
Virtual Hosting orders will be setup within 24 hours after the receipt of full payment.
Collocation orders will be setup within 24 hours after the receipt of full payment and collocation equipment, unless additional support services are requested by customer. Start of service may vary due to custom hardware or software availability.
You may terminate your collocation, dedicated or hosted services with 30 days advance notice. In order to properly submit a cancellation request, customer must submit a cancellation notice, in writing, to FeatherHill. Submission shall take the form of email, fax for letter delivered via US Postal Service, FedEx or UPS. Any other method of cancellation submission will not be honored and is deem invalid. FeatherHill will not reimburse or pro-rate any fees if you decide to terminate your service/s before the end of a prepaid term, regardless of the reason for termination. FeatherHill will not refund setup fee/s for the cancellation of any accounts. Cancellation of contract Agreement is subject to 3 months fee of the contract agreement.
Any account/service that is unpaid by the 3rd business day after contract expiration or service initiation anniversary, will be subject to suspension of service without notice. Restoration of service could subject to additional charges of no more than $25. FeatherHill will not be responsible for any damages caused by the disconnection of your service due to non-payment and/or late payment. FeatherHill will permanently delete any account that may include the reformatting of hard disk drive on any accounts that are 15 days overdue. FeatherHill will bill any outstanding balance to the customers. FeatherHill will also work with collection agencies if necessary in order to redeem any outstanding balances.
While Company shall make every effort to provide high-quality, prompt Services, the Company does not warrant the results of the Services performed here under, and there are no warranties, expressed or implied, including, but not limited to, any warranties of merchantability or fitness for particular purpose. In no event shall the Company be liable to the Client for any direct, indirect, special or consequential damages or lost profit arising out of or related to this Agreement or the performance or breach thereof, even if the Company has been advised of the possibility thereof. The Company’s liability to the Client, if any shall in no event exceed the total of one month of fees paid to the Company by the Client. In no event shall the Company be liable to the Client for any damages resulting from or related to any failure or delay of Company in the performance of the Services under this Agreement. The Company is not responsible for any loss, damage, or theft beyond its control of any equipment in its possession related to the performance of services outlined in the Agreement.
In addition to FeatherHill’s standard non payment procedure, FeatherHill will not return customer’s collocation equipment until billing charges have been fully settled. Should billing balances not be settled after 30 days, FeatherHill reserves the right to resell, place a lien on and take ownership of the collocated equipment and/or discard collocation equipment. Customer will be billed for necessary storage or disposal fees.
Should you violate any part of FeatherHill acceptable usage policy, we reserve the ultimate right in the decision to suspend your service and launch a thorough investigation. Customers may be billed for additional charges should our investigation find that you have indeed violated our acceptable usage policies. Current investigation rate is billed at $100 / hour.
FeatherHill also reserves the ultimate right in suspension of service due to security and / or network breaches such as but not limited to DDOS attack, open relay abuse, spam abuse, port scanning and other known Internet exploits.
Customers are responsible to update their own information including address changes, domain contact information, email address changes, server owner changes and billing information changes. Please remember to regularly update your personal information as failure to do so may result in late payment and possible interruption your services. FeatherHill shall have no liability to you or any third party in connection with the renewal of your domain, including, but not limited to, any failure or errors in renewing the services.
FeatherHill reserves the right to change the price of any services at any time. Current customers will not be affected by the price change. In the event that current customers will be affected by the price change, FeatherHill will give a 30 days notice to current customers to either agree or cancel the service. Customers with a contract will not be affected by the price change throughout the contract period.
Any charges that remain outstanding for more than 60 days will be turned to collection agencies for collection. Should this occur, customer will be charged with the applicable collection fee(s) from the Collection Agency. When this happens, your credit rating could be negatively affected. We reserve the right to refuse, cancel, or suspend service at our sole discretion.